399brt Privacy Policy

1. Introduction

Welcome to 399brt. This Privacy Policy document explains what personal information is collected when you use the 399brt platform, how that information is used, and the steps we take to keep it secure.

399brt believes privacy is a fundamental right for every user. We respect that right and maintain full transparency in how we shape our privacy practices. By creating an account on the 399brt platform, you are considered to have accepted all terms of this Privacy Policy.

This policy applies to the 399brt website, mobile application, and all related services. "Personal information" refers to any data that can directly or indirectly identify you.

2. What Data We Collect

399brt collects various types of information from you. This falls into two main categories — information you provide directly, and information collected automatically while you use the platform.

Information you provide directly:

• Full name, date of birth, and nationality
• Mobile number and email address
• Current and permanent address
• Copy of National ID, passport, or other identity documents (for KYC verification)
• Payment account details (bKash, Nagad, Rocket number)
• Contact information for the support team

Automatically Collected Data:

• IP Address & Device Identifiers
• Browser type and operating system version
• Login time, session duration, and activity logs on the platform
• Betting history and transaction records
• Information Collected via Cookies and Web Beacons
• Geolocation data (if permission is granted)

3. How Your Data Is Used

399brt uses collected information for specific, legitimate purposes. The primary reasons we use your data are outlined in detail below:

399brt never uses your information beyond the purposes stated above. If you no longer wish to receive promotional messages, you can opt out at any time by contacting our support team.

4. Data Sharing & Disclosure

399brt does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, there are specific circumstances where sharing data may be necessary:

• Payment Processors: Only the information necessary to complete transactions is shared with payment gateway services such as bKash, Nagad, and Rocket.
• Legal Authorities: Information may be disclosed in response to a court order, government directive, or a lawful request from a law enforcement agency.
• Preventive Measures: Data may be shared with regulatory authorities to prevent money laundering, fraud, or other illegal activities.
• Technology Partners: Limited data may be shared with technology service providers used to operate the platform; however, they are also bound by our Privacy Policy.

5. Cookie Policy

Cookies are small text files stored in your browser or on your device. 399brt uses the following types of cookies:

• Essential Cookies: Essential for the platform's core functionality. Used to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings, such as language and theme selection.
• Analytics Cookies: Used to analyze platform usage and improve our services. This data is completely anonymized.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6. Security Measures

399brt uses industry-leading security technology to protect your data. Our security infrastructure operates on the following layers:

• 256-bit SSL/TLS Encryption — All data transmissions are encrypted.
• Two-Factor Authentication (2FA) — An additional layer of security for your account.
• Firewall & Intrusion Detection Systems — Prevents unauthorized access.
• Regular Security Audits — Managed by third-party security experts.
• Data Backup — Regular backups stored on secure servers.

Please keep in mind that no organization can guarantee 100% security on the internet. You also play a role — use a strong password, never share your login credentials with anyone, and report anything suspicious to us immediately.

7. Your Data Rights

As a user of the 399brt platform, you have several important rights over your own data. We respect these rights and are committed to upholding them in full:

• Right to Know: You may request to know what personal information we hold about you at any time.
• Right to Rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Object: You may object to your information being used for specific purposes.
• Right to Data Portability: You may request a copy of your personal information to keep for your own records.

8. Data Retention Period

399brt does not retain your information longer than necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Account Information: Retained for the duration of account activity. Up to 5 years after account closure, or as required by law.
• Transaction Records: A minimum retention period of 5 years is required under financial regulations.
• KYC Documents: Retained for 5–7 years as required by regulatory authorities.
• Log Data: Retained for a maximum of 12 months for security purposes.
• Marketing Data: Deleted immediately upon withdrawal of your consent.

9. Protection of Children & Minors

399brt is a gaming platform operated exclusively for individuals aged 18 and above. We never knowingly collect information from minors.

If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be securely deleted. If you are aware of any account belonging to a minor, please notify our support team.

A note to parents — please monitor your children's internet activity and use parental control software to restrict their access to gaming sites.

10. Policy Changes & Updates

399brt reserves the right to update or modify this Privacy Policy, in whole or in part, at any time. For significant changes, we will notify you through your registered contact method or via a notice on the platform.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly. You can tell whether the policy has been recently updated by looking at the "Last Updated" date at the top of the page.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our support team. We take every message seriously and aim to respond promptly.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Usually within 24–48 hours

When submitting a request to exercise your data rights, please contact us from your registered email address and clearly state the nature of your request. This helps us assist you promptly and accurately.